Monthly Archives: December 2011

Mr. Robot’s New Site FAQ

Having trouble with the new site? Can’t find your favorite feature and secretly think Mr. Robot removed it to torment you? No need to worry, Mr. Robot is a FRIENDLY robot, and is here to help. First, here’s a site tour if you are not finding the features you want:

Q: I owned the old version of the mobile app, what’s up with this new stuff?
A: Let me redirect you to the mobile FAQ.

Q: I can’t login
A: Try quitting your browser and restarting it. This should fix the problem (make sure you completely quit the entire thing). You shouldn’t have to do that more than once (it’s a one-time thing with the cookie)

Q: The site seems slow, but you said the new design would be faster, is it opposite day?
A: Nope, not opposite day! We just have to wait until the caches are all rebuilt (millions of BiS lists get cached on our server and we had to wipe them with the new launch). If it’s slow for any other reason, we’ll be fixing it asap! Update, on 12/22 1:20 am PST, we launched an update that should make it faster, and our caches are getting nice and built up. 12/23: the site should be very snappy, if it isn’t, post on our forums and let us know.

Q: The page looks broken, I have text overlapping and all sorts of baddies. Why do you do this to me?
A: If you are using IE8, we no longer support that browser :(  If you are using a different browser, please let us know so we can look into it. Is Mr. Robot now evil and hates IE8 users? No, he really likes all of you, but he already supports a lot of browsers, smartphones and tablet devices.
–Also, make sure you aren’t zoomed in or out, in your browser, and that you aren’t forcing larger fonts.
–It could also be a font issue with your browser. Read this thread, there are several things to try. Note, if you have noscript, you might be blocking custom web fonts.
–Update, as of 12/22 1:20 am, we now put in LIMITED support for IE8. It should function, but it isn’t pretty and doesn’t have tool tips. At some point in the future we might make it a bit nicer, but we won’t officially be supporting IE8.

Q: How do I create a link to my character now?
A: Once you save your character (requires a free account), we save the character and give you a URL that is shareable. We will be adding the feature back in that changes the URL for your character without having to save a profile.

Q: I can’t find the gear list, did you take it away?
A: Nope, it’s still there, but better! Now, just click on the item name and the list shows up. No more trying to click the “…” button, which btw, was a pain in the ass on a tablet device!

Q: I used to look at the talent build sources on the old site, but I can’t find it now.
A: We’ll put those back up after the holidays. We didn’t have time to get them in the new update.

Q: Where did the export to Reforgerade option go?
A: We didn’t have time to add it into the update, but it will be brought back very soon :) FIXED on 12/22 at 1:20 am.

Q: Some of the filters I use are gone, like exclude archaeology items.
A: We eliminated some of the less-used filters and added in a few that people really wanted. We didn’t keep them all in because we don’t want to overload the user with options. Instead, you can now exclude any item from the gear list (open the gear list, and uncheck the box on the left). We hope that satisfies all users :)

Q: I get an error when selecting blacksmithing or a BS related item, does Mr. Robot hate plate wearers?
A: He loves plate wearers, considering he’s made out of metal. There’s a bug that we’re working on fixing asap. Sorry about that!

Q: The shopping list is awesome, but are the enchantment mats wrong?
A: Yes, they are wrong. Sorry about that. We’re working on a fix :) Mr. Robot really doesn’t want your friends to make fun of you when you open the trade window and have the wrong mats ;) FIXED 12/22 1:20 am PST.

CLASS SPECIFIC INFO:

Q: Shaman: My Shaman spirit hard cap is gone! OMG HELP!
A: Yeah, we missed that, it will be in an update later today. Until then, you can manually add in your own spirit caps. Fixed: 12/23, 5am PST.

Q: Shaman: are the stat weights right for Enhancement?
A: Yes the stat weights are right, but the ‘more info’ tip is wrong. We have to update it. However, Mr. Robot will optimize correctly :) Fixed on 12/22, 1:20 am PST

Q: Is the expertise cap broken?
A: Yes, we are fixing it asap! Fixed on 12/22, 1:20 am PST

Q: Tanks: Did you change how avoidance and CTC are handled?
A: We did change some of the stat weights for tanks, but we are going to add in more stat weight presets to cover more choices :)  The CTC should be working, but if you think it isn’t, please give us your character realm, name, and what you think isn’t working. Preferably on our forums.NOTE: on 12/22 at 1:20 am we added a new option for CTC users, you can exclude the food/elixir mastery buffs when using CTC.

Q: Tanks: Is the optimizer right for tanks?
A: Actually, it’s a bit off. We’re tweaking the algorithm over the next couple of days. Until then, apply some human brain waves to it, while the Robot optimizes his code. This should be fixed now, if you’re still having trouble, be sure to let us know. (12/23, 5am PST)

Q: Hunters: Mr. Robot is recommending the gnomish x ray scope over flintlocke’s woodchucker, is that right?
A: No, it’s not right, and we’ll fix it right away. Fixed 12/22 at 1:20 am PST.

Q: Healers: Why is Mr. Robot suggesting Rathrak, the Poisonous Mind?
A: Because the damage proc wasn’t categorized as damage only. We’re fixing tthat!

Q: Why is Mr. Robot equipping 2 cogwheels, I thought they were unique equipped?
A: They are, and that’s an error. We’ll fix that soon! Fixed on 12/22 at 1:20 am.

Q: Resto Shaman: Why is Mr. Robot sometimes recommending pieces of the elemental shaman set?
A: If you put a cap on spirit that is easy enough to achieve, Mr. Robot thinks the spirit on the healer set bonus isn’t very good, since it’s so easy to achieve. Which leads him to recommending the elemental pieces. You can raise the spirit cap to adjust his behavior, but we’re wondering… maybe this is the RIGHT way? Read our thread here.


Mobile App Info & FAQ

First, let’s start off with this factoid: The mobile app has not changed, it has just moved. Also, you DO NOT NEED to buy anything else! Once you complete the transition process by following instruction on your phone, you will get to access the app and RoboCouncil, just as before!

FAQ:

Q: I don’t like the address bar taking up real estate!
A: Neither do we, here’s a tutorial on how to remove the address bar for iPhones.

Q: Do I have to pay more money to get the app?
A: No. A BIG BEEFY ABSOLUTELY NOT NO! Once you complete the transition process, you own the app and RoboCouncil. YAY! Sorry for any confusion. Now, read the next question, it’s related.

Q: Did I pay for nothing? Does everyone else get the mobile app for free?
A: The mobile app is not free for anyone. Previous mobile users got their accounts transitioned. Anyone else who wants it still has to pay.

Q: If I already own the app and RoboCouncil, why would I upgrade to a premium account?
A: After you complete the mobile transition, you own the app and RoboCouncil and don’t have to make any more purchases. But, we have some cool features coming out that will cost additional cash, like the Gear Planner (slated for early 2012!), probably a cool MoP feature, and support for other games (SWTOR first, then LoL). If you want all of those, a premium account totally makes sense, plus, we remove all ads for premium account owners. Since you already owned the app, you get 50% off the premium account if you choose to upgrade.

Q: Is the mobile app just a mini website now? I am seeing the website like I see it from my computer, I don’t see a mobile form-factor anymore.
A: That might mean we aren’t detecting your phone. Try this: open the Mr. Robot on your mobile browser. At the top of the screen, do you see a big ‘switch to mobile’ link? If not, we are definitely not detecting your phone. Email us or post in our forums with the phone you own, and we’ll add it to the list for detection! feedback@(oursite).com

Q: The pick a character bar shows up in the middle of my screen (or some other weird layout).
A: It happens on some iPhones (see picture here), but we’re not sure why, and it isn’t consistent. While we track down the cause, you can fix it my rotating your phone to landscape mode, then back again.

Q: Why are you moving it?
A: For a lot of good reasons, the we elaborate on here.

Q: Why do I have to create an account and login?
A: Since the app is sold on the web, and not the app stores, we have to verify that the person owns the app.

Q: I am having trouble logging in via the app, what’s up?
A: There’s a few things you can try, preferably in this order.
1. Make sure you have ‘private browsing turned OFF’ – go to settings > safari > privacy.
2. Force quit your browser, then open it up. Type in http://www.askmrrobot.com. If you aren’t presented with the mobile screen, look for the big ‘switch to mobile’ option at the top of the navigation.
3. Try uninstalling the app (you don’t need to reinstall it anymore). Restart the phone.
4. Since the app is tied to your account now, and not your phone, try logging in on someone else’s phone, if that works, it points to a setting on your phone not cooperating, and we can help troubleshoot it some more.
5. If you manage to create an account but can’t get the mobile transition process to play nice, email us at feedback@(oursite.com) with your user name. We can help.

Q: I created an account but it doesn’t think I own the app, help?
A: Email us, feedback@(oursite).com with your user name and we’ll help. Until we get your account set up, please start the free trial of the app to tide you over :)

Q: I paid for an app, not a mobile website, can I get a refund?
A: The app is still an app, it’s just accessed differently. You use a web browser instead of an app launch icon, but the product is still the same. If the app doesn’t work on your phone and we can’t fix it, we can process a refund. However, this will lock out access for the mobile app, RoboCouncil’s mobile app, and RoboCouncil on the web (new!).

Q: The new mobile app is slow, I don’t like it!
A: We are working through it and it will be fixed! It’s very likely it has to do with the BiS cache. You see, we cache millions of BiS sets on our servers to make sure the site loads nice and fast. With this update, we had to blow away that cache, and so now those millions of sets are being re-cached. Hang in there, it’s a top priority.

Q: I’ve tried everything and the app transition just won’t work, what do I do?
A: Sorry about that. We can manually set up your account. We need a few things from you first.
1. Open the app and look for the email link we provide for reporting problems.
2. Click that link to send an email. Be sure to include the user name you used when you registered on our site (not the forums, that’s different). That email will automatically send us your app code, which we need to manually set up your account.
3. It might take us 48 hours to manually set up your account. So in the meantime, please start a free trial of the app to tide you over. Once your account is setup, you’ll have the app and RoboCouncil assign to your account :)