Mobile App Info & FAQ | Ask Mr. Robot's Blog

First, let’s start off with this factoid: The mobile app has not changed, it has just moved. Also, you DO NOT NEED to buy anything else! Once you complete the transition process by following instruction on your phone, you will get to access the app and RoboCouncil, just as before!

FAQ:

Q: I don’t like the address bar taking up real estate!
A: Neither do we, here’s a tutorial on how to remove the address bar for iPhones.

Q: Do I have to pay more money to get the app?
A: No. A BIG BEEFY ABSOLUTELY NOT NO! Once you complete the transition process, you own the app and RoboCouncil. YAY! Sorry for any confusion. Now, read the next question, it’s related.

Q: Did I pay for nothing? Does everyone else get the mobile app for free?
A: The mobile app is not free for anyone. Previous mobile users got their accounts transitioned. Anyone else who wants it still has to pay.

Q: If I already own the app and RoboCouncil, why would I upgrade to a premium account?
A: After you complete the mobile transition, you own the app and RoboCouncil and don’t have to make any more purchases. But, we have some cool features coming out that will cost additional cash, like the Gear Planner (slated for early 2012!), probably a cool MoP feature, and support for other games (SWTOR first, then LoL). If you want all of those, a premium account totally makes sense, plus, we remove all ads for premium account owners. Since you already owned the app, you get 50% off the premium account if you choose to upgrade.

Q: Is the mobile app just a mini website now? I am seeing the website like I see it from my computer, I don’t see a mobile form-factor anymore.
A: That might mean we aren’t detecting your phone. Try this: open the Mr. Robot on your mobile browser. At the top of the screen, do you see a big ‘switch to mobile’ link? If not, we are definitely not detecting your phone. Email us or post in our forums with the phone you own, and we’ll add it to the list for detection! feedback@(oursite).com

Q: The pick a character bar shows up in the middle of my screen (or some other weird layout).
A: It happens on some iPhones (see picture here), but we’re not sure why, and it isn’t consistent. While we track down the cause, you can fix it my rotating your phone to landscape mode, then back again.

Q: Why are you moving it?
A: For a lot of good reasons, the we elaborate on here.

Q: Why do I have to create an account and login?
A: Since the app is sold on the web, and not the app stores, we have to verify that the person owns the app.

Q: I am having trouble logging in via the app, what’s up?
A: There’s a few things you can try, preferably in this order.
1. Make sure you have ‘private browsing turned OFF’ – go to settings > safari > privacy.
2. Force quit your browser, then open it up. Type in http://www.askmrrobot.com. If you aren’t presented with the mobile screen, look for the big ‘switch to mobile’ option at the top of the navigation.
3. Try uninstalling the app (you don’t need to reinstall it anymore). Restart the phone.
4. Since the app is tied to your account now, and not your phone, try logging in on someone else’s phone, if that works, it points to a setting on your phone not cooperating, and we can help troubleshoot it some more.
5. If you manage to create an account but can’t get the mobile transition process to play nice, email us at feedback@(oursite.com) with your user name. We can help.

Q: I created an account but it doesn’t think I own the app, help?
A: Email us, feedback@(oursite).com with your user name and we’ll help. Until we get your account set up, please start the free trial of the app to tide you over

Q: I paid for an app, not a mobile website, can I get a refund?
A: The app is still an app, it’s just accessed differently. You use a web browser instead of an app launch icon, but the product is still the same. If the app doesn’t work on your phone and we can’t fix it, we can process a refund. However, this will lock out access for the mobile app, RoboCouncil’s mobile app, and RoboCouncil on the web (new!).

Q: The new mobile app is slow, I don’t like it!
A: We are working through it and it will be fixed! It’s very likely it has to do with the BiS cache. You see, we cache millions of BiS sets on our servers to make sure the site loads nice and fast. With this update, we had to blow away that cache, and so now those millions of sets are being re-cached. Hang in there, it’s a top priority.

Q: I’ve tried everything and the app transition just won’t work, what do I do?
A: Sorry about that. We can manually set up your account. We need a few things from you first.
1. Open the app and look for the email link we provide for reporting problems.
2. Click that link to send an email. Be sure to include the user name you used when you registered on our site (not the forums, that’s different). That email will automatically send us your app code, which we need to manually set up your account.
3. It might take us 48 hours to manually set up your account. So in the meantime, please start a free trial of the app to tide you over. Once your account is setup, you’ll have the app and RoboCouncil assign to your account

Alice79 15 pts

i think using this mobile app is really nice..Thanks for sharing this to us..

My latest conversation: Skiing Holidays

share flag

spam
offensive
disagree
off topic

Elkagorasa 5 pts

Hey Vee, Trying out the trial on the mobile site. (mobile app is on my wife's iPhone). Thanks for bringing this out! Love it!

Running a Windows 7 phone here, (os 7.5 Mango update), so it's running IE 9. Here are some of my complications with it on my phone.

1. Back virtual button - when I click on a piece of gear, it doesn't work. When I use the phone's back button it takes me back to the home screen. Armory and Optimized buttons work, just not 'back'. same with the 'close' button in the gear list.

2. The mobile tool bar looks in the wrong place. It starts at the bottom of the page, (ranged weapon is behind), but it doesn't stick there. It scrolls up with the content. so it's completely gone when I am looking at my trinkets. Not a big issue, but I can't see the bottom of the text in that box. LIST > 40INT is cut off at the bottom.

Let me know if/when you'd like to do more testing.

Elkagorasa

whooaahh 5 pts

And a tutorial on removing the address bar on Android? iPhone isn't the only phone out there you had the mobile app for.

Vee Tegen / Zoopercat 19 pts moderator

whooaahh The android phones can't get the address bar removed, but it scrolls up and away as you move the screen. Give it a whirl, open the web app, scroll down. The address bar should disappear. If it doesn't , let me know the model of the phone you have, and the browser you are using, so we can do some testing and make sure it works.

Gods_Texan 5 pts

Any chance there'll be a Windows Phone 7 App?

Hey there, with the new transition, it should work on the win 7 phones! Open the browser on your phone and type in http://www.askmrrobot.com. You will be prompted to start a free trial or buy the app. Go ahead and start the free trial to make sure it works on your phone. If you aren't prompted with the free trial, or it doesn't work, let me know. We might have to add a few more windows devices to the 'mobile' list. Gods_Texan

Vee Tegen / ZoopercatGods_Texan Ok, I gave this a shot, and it all appears as though it SHOULD be working, yet when I go to "Load Character", and select a character, it gives me a "Loading Character" message, and then does one of three things:

1. Just goes back to the character selection list

2. Just sits there and does nothing but stay at the "loading character" message

3. Go to a contact with server timeout error

Gods_Texan What phone model do you have, and what browser are you using? We'll check it out.

Vee Tegen / Zoopercat Oops! I meant to include that, sorry! It's a Samsung Focus (original, not the new "S" model), and I'm using the built-in IE browser.

USMCMason 5 pts

OMG Change is bad!!! All joking aside, I'm enjoying the upgrades. Waiting for the update on the app store sucks, and I had ZERO issues with the change.
I am consistently the top on 5 different toons in both lfr and our 10m runs. My 2 tanks are the easiest to heal. I attribute this to mrrobot. Every guild member with gear issues gets a link to mrrobot.
Thanks for the hard work, I can't wait for the gear planner!

USMCMason Thank you!!! Glad it went smoothly :) Mr. Robot wishes you good raid loot for the holidays.

miletusthedruid 5 pts

I paid for an mobile app, not a forwarding address. The new "app" doesn't work on my iPhone (all day I've been getting a "server timed out" error). Ideally, I think you should offer a legacy local app to people who paid for it. Otherwise, this is just a bait and switch.

Since that's unlikely to ever happen and since you mentioned that you can process a refund, how do I go about getting the refund? I don't want vague promises about illusory new services and I don't want a web-based app that doesn't let me review my gear offline.

miletusthedruid First, sorry for the timeouts. That happened because we had to blow away 20 million caches BiS sets with the update :( But as people use the site, that cache will be filled back up in no time.

Regarding the switch to web: it's still the same app, you just access it via a browser instead of an app icon. You needed an internet connection before as well, so what you probably were viewing was cached data to your phone. But Mr. Robot needs the internet to run his optimization algorithms.

I urge you to try it out for a few more days, but if you want a refund we can do that. In order to process that, start your app that you got from iTunes. When it loads, you should see Mr. Robot's orange logo, and at the bottom a link that says, "Email us and we'll help you." Click that and email us the user name you used when you created your account. With that info, we can process a refund.

Vee Tegen / Zoopercat I was finally able to register an account through the mobile app. I will give it a few days. I followed the tip to get rid of the address bar; is there a way to hide the time/battery bar? Also, is there a way to cache data for my main toon so it doesn't have to reload each time?