HELP WITH THE UPLOAD PROCESS
Q: Can I upload more than 1 log at a time?
A: Yes! If you do that, you'll need to pick the time zone for 1 log only, and Mr. Robot will figure out the rest of the time zones auto-magically. However, each member can also upload their own logs and still merge them together.
Q: Do I need to share a raid ID with my friends to merge the log?
A: Nope, it's all automatic with some robo-smarts that find related logs.
Q: Why do you ask for the time zone and server?
A: Mr. Robot uses those to make sure he merges the right logs, and not merging with someone else that has your name on a different server. That would be bad! After you enter it once, he remembers it next time, so the process is faster :) *Note, you need to enter your time zone, not the time zone of the server.
Q: Mr. Robot needs my time zone, is it the server time zone, or mine?
A: Enter the time zone of the computer you are using, so your time zone! If you are travelling, just make sure it's the time that you computer is on. It is NOT THE SERVER'S time zone!
COMBAT LOG MERGE HELP
Q: Mr. Robot didn't find any logs to merge with, help!
A: You might be the first person to have uploaded the log. As other group members upload, they'll be added to a group log, not to worry! If you're sure people have upload logs already, check to make sure the server, timezone and date are correct. If that doesn't fix it, contact us!
Q: Why do I see way more fights than we did?
A: There are a few things to check:
- Do some of the fights only have 1 person in them? If so, it's likely that log has the wrong time zone associated with it. The person who uploaded that log will need to update their time zone, so go poke em. Until they fix it, you can remove them from the group log.
- If the time zones all look right, it could be a special case with that particular fight. We should be handling vanishes, deaths & rezzed, and other special cases just fine. However, some fights have mechanics that make it look like combat ended. Although we believe we have them all coded, maybe we don't. Hit us up with a link to your log and the problem you see. We'll fix it if it's broken!
Q: One of the logs won't merge, how do I fix it?
A: Check the log to make sure the server, date, and time zone are correct. Mr. Robot won't merge logs across servers (since it isn't possible to raid across servers). If the date is wrong, Mr. Robot won't merge it, because that's also not possible If that still doesn't work, send us a note with a link to the individual and group logs in question.
Q: There are random players in my guild's group log, I don't like intruders!
A: Mr. Robot has a pretty heavy screening process before he merges logs, to keep these scoundrels out of your playground... 99% of the time. But sometimes they sneak through. This can happen if someone was questing or PVP'ing with strangers before or after the raid, then uploading their log. You can kick them out of the group log though!
Q: I removed someone from the group merge, and they are back, can I stop them?
A: They will only get remerged if someone wanted them remerged and it passed Mr. Robot's tests. This can happen if someone has the wrong time zone and still didn't fix it right. So find that 'someone' and show up at their door with a bat if you want it to stop getting remerged if it doesn't belong.
GUILD SEARCHING HELP
Q: Can I search for a player by name?
A: No, but you can search for their guild, then click on the 'individual log' tab to look for their logs. We do this to keep the searching snappy.
Q: I searched for a guild and Mr. Robot didn't find any logs.
A: That means that guild hasn't uploaded any logs in the past or current month.
Q: When I search for logs, why does it only show the past 2 month's logs?
A: Right now, all logs are stored indefinitely, and everyone who has a link can look at them at any time, even a year from now. However, our search feature limits searches to the current and previous month. We do this so the list doesn't get to 10's of thousands of items, it keeps searching quick, and keeps costs down so the service can stay free
Q: Can I search by server? Pretty Please?
A: No, right now we don't have a server search because the list would get to be really large.
Q: We killed a boss, but you list it as an 'attempt'?
A: Only one person in the group has the boss death in their log (we think it's the person with the killing blow). So until the person with the killing blow uploads their log, Mr. Robot will consider it an 'attempt.' He's not hating... he just need proof, robots operate best with cold, hard facts.
Q: Why does my group report show 10 boss attempts, but my individual log shows 12?
A: An individual player may have 12 attempts on a personal log if they died and got rezzed twice. When the log is merged with other group members, Mr. Robot can tell that there were really only 10 fights. The merged log will show the updated info for that player. However, Mr. Robot doesn't want to mess with your personal log, in case you want to keep it in tact and separate.