- Someone signs up for a guild subscription and hands out a secret code to members.
- Members sign up with the secret code.
- Anyone with an existing personal premium account can ‘donate’ the remaining time to the guild to help pay for it. OR ‘pause’ the sub and pick it up later if you leave the guild.
- Price: $0.83 per person!
We’ve had a lot of people email us asking for guild subscription options and it sounded like a good idea! Our current personal premium account is $12 a year (of if you pay month-by-month it’s $2/mo). And now that we’re offering a group discount, you can get premium for less than $1 a month per person!
And then we got to thinking… what happens if someone already has a premium account?! Well, let’s give you the option to donate the unused money to the guild to help the guild owner pay for it. OR if you want, you can ‘pause’ your account and start it up again if you leave the guild.
So here’s the details on how everything works. If I didn’t cover your question, leave a comment and I’ll give you an answer 🙂 Buy / Join a guild subscription here.
What is a guild subscription?
It’s essentially a group discount for Ask Mr. Robot premium features. You pay less than $1.00 a month per user… $0.83 cents actually. All of the features are the same as a personal premium account, and you can use them for all of your characters (alts included).
What group sizes do you offer?
We have a few options. The cost per person is the same for each package – we want you to pick the size that is right for you.
- 6 slots for $5 a month
- It goes up from there – the discount is always the same (so you get the same discount for a small group as you do for a large group)
- Packs of +10, so 40, 50, 60, slots and so on. Up to 100.
- If you need more than 100, contact us.
What if my guild grows or shrinks, can I change the plan?
Yes! You can change the plan at any time from the guild management page. If you increase the guild size you will be charged the prorated difference right away. If you decrease the guild size, you will be credited the prorated difference (the credit goes to the guild account, not to your credit card).
Who pays for the subscription?
One person signs up for the guild subscription, and that person is ultimately responsible for the payments each month. However, guild members can make one-time donations to contribute to the cost. This means that the guild subscription owner’s credit card might be charged for less than the full amount if there have been donations. It is also possible that the credit card is not charged at all in any given month if there have been enough donations.
How do donations work?
The guild members can donate from their guild management page. They can pay with a credit card or through Paypal, and each donation is a one-time payment. They are not recurring payments. The donations are applied to the cost of the guild subscription automatically.
How does billing work?
The first payment is paid in full by the guild owner (minus any unused portions from a personal plan, see below). Then any future bills will use donated funds first and charge your credit card any amount that is not covered by donations. Here’s a few examples using a $10 a month guild subscription plan:
- If you have $8 in donations, your card will be charged $2 for the current bill.
- If you have $14 in donations, the current bill will deduct $10 from the donated funds, leaving $4 for the following month. Your credit card would not be charged for the current monthly bill.
- If you have $50 in donations, your next 5 month’s of bills will deduct from that donation pool and your card will not be charged for those 5 months.
You can always check on how much your next bill will be at the top of your guild management page.
What if I already have a premium account?
If you have a monthly or annual subscription, we apply the remainder of your balance to the guild subscription cost. For example, if you paid for an annual subscription 5 months ago, you’ve used up 5 month’s worth of value, which is $5. That means we apply the remainder ($7) to your guild subscription cost for the first payment. Likewise if you have a monthly plan and you’re half way thru the month, you’ve used up $1 out of the $2 cost. So we would apply $1 to the initial cost of your subscription.
If a user has a premium account and they join your guild account, we let them either suspend their account (which essentially pauses it and lets them pick it back up later), or donate their unused portion to help pay for the guild subscription.
Can I cancel?
Of course, but Mr. Robot will be a sad panda if you do 🙁 You can cancel the subscription from the guild management page. The short story: everyone still gets what was paid for, even when you cancel. We credit any remaining time to each member of the guild at the time of cancellation, as personal accounts. Here are some examples:
- Your most recent guild payment was 10 days ago and you have $0 donations left to use. That means you have 21 days remaining that is paid for. The guild subscription immediately ends and each member of the guild gets a personal subscription for 21 days.
- You have a 12-slot guild subscription that costs $10 a month. Your most recent payment was 10 days ago, so you have 21 days already paid for. You also have $20 left in donations when you cancel the subscription. The guild subscription immediate ends and each membmer of the guild gets a personal subscription for 2 months and 21 days ($20 in donations would have paid for 2 full months).
- You cancel a guild subscription because you’re quitting WoW but someone else wants to pick it up. Go ahead and cancel, then let the new person make a new guild subscription. Let’s take the 2nd scenario above, where each user got a 2 months + 21 day personal subscription on cancellation. When they sign up for the new guild subscription they can donate their unused personal subscription time to the guild funds. This means all of the money is essentially transferred to the new guild subscription.
Managing the guild subscription:
How do I add users to the guild subscription?
All you need to do is hand out the guild code – you can find this on your guild management page. You have 2 options to manage the user-signup process.
- Option 1: Automatically allow anyone with the code to take up a guild slot. This is the easiest method and works well when you can share the code in private forums, whispers, etc. This is also a nice option for your guild members, since they will get instant access to all of the premium features. Note, if someone gets access that you (guild owner) didn’t want, you can kick them from the guild slot. More on that later.
- Option 2: Require guild owner approval (selected by default). This means people can enter the code, but the owner will have to approve each person. This works for larger groups that don’t have a private way of sharing the code. Users will not have premium access until they are approved and will see this “pending approval” message.
Once users have the code, they can go to their guild management page and enter it. They will also need to enter their character name and realm so the guild owner knows who they are. This helps with managing the members, so you know who everyone is. Here’s the screen they will see when signing up.
What happens if someone signs up that you didn’t want on the subscription? Or What happens if someone leaves the guild or quits playing Warcraft?
You can remove anyone from taking up a guild spot. Do this on the guild management page and click the ‘kick’ button next to their character. Note that the user can reapply 1 week later. So if you don’t want them to take up a slot, you might want to change the guild code (more on that later).
How to change the guild code / why would I change the guild code?
To change the guild code, go to the account management page and click the ‘generate new code‘ button. That will make all NEW users who sign up for the guild subscription enter the new code. Anyone applying with the old code will not be accepted. Current users who used the old code and were already a part of the subscription don’t have to do anything, nothing about their status changes. Here’s a few reasons why you might want a new code:
- You have ‘automatic approval’ selected and someone posted the code in a public forum.
- You have to remove a user from the guild subscription and don’t want them to reapply and take up a slot again.
For Guild Members:
How do I join a guild subscription?
First, you need to get your guild code from the guild subscription owner. Then go to the guild management page and enter your code. Once the code has been validated, you’ll need to enter your character information. This helps the guild manager identify you. Here’s what the signup screen looks like.
Once you enter the code, you may or may not have immediate access. Here are the 2 ‘approval’ methods that your guild owner can use:
- Option 1: Automatically allow anyone with the code to take up a guild slot. If this is how the guild owner set it up, you will have immediate access to premium features if there were still slots available. If a spot isn’t available, you’ll get a message letting you know this and you can contact your guild owner directly.
- Option 2: Require guild owner approval. This means you can enter the code, but the owner will have to approve each person. This works for larger groups that don’t have a private way of sharing the code. You will not have premium access until you are approved and you will see the ‘pending approval‘ message. You’ll want to contact the guild owner directly if it is taking a while.
What if I already have a premium account?
No problem! If you paid for a monthly or annual subscription, we have you covered and give you 2 options after joining the guild plan:
- You can donate the remainder of your balance to help pay for the guild subscription. Let’s say you bought an annual subscription 2 months ago for $12. That means each month is worth $1, so after 2 months you’ve used up $2 worth and have $10 remaining. You can donate that remaining $10 to help pay for the guild subscription.
- You can suspend your account, which means we ‘pause’ your use of it so you can pick back up where you left off if you leave the guild. Let’s say you paid for an annual subscription 2 months ago. When you pause it, you have 10 months remaining. Now let’s say you leave the guild 6 months from now. That means you will have 10 more months to enjoy premium after you leave the guild.
In both of the above scenarios, your auto-renewal is turned OFF. We don’t want you accidentally getting charged in either scenario, so if you want to renew, you can do that manually.
Do I only get premium for one character, or does it work for my alts too?
The premium account is tied to your Ask Mr. Robot account. So as long as you are logged in, you get premium features for every character you want to load. So yes, it works for all of your characters.
How do I donate? Why would I donate?
The guild owner is paying for everyone’s subscription cost at a discounted group rate each month. But it can add up, so help him or her out! When you donate it goes directly to their Ask Mr. Robot guild account to help pay for future months. These are always one-time payments (not recurring). So if you make a $5 donation this month, you might want to come back a few months later and make another one. It’s all up to you!
What if I have 2 guilds or raid groups, and both have guild subscriptions?
Wow, very active guild! You can only join one, and for good reason: you only need one in order to get access to all of the premium features.
How do I leave a guild subscription?
Maybe you’re quitting wow, or changing guilds and don’t want to take up a spot anymore. You can leave a guild subscription from the guild management page. If you want to continue to have access to premium features you can sign up for an individual plan for either $12 /year or $2/month.
Any other questions?
Leave a comment and ask!