Toxicity is a real problem in some of the class Discords. Earlier this week I posted an article that tried to shed some light on it. But since I posted some statistics in aggregate, lumping in the good Discords with the bad, many Discord moderators got really upset.

I understand why they were upset: they want to distance themselves as far as possible from these toxic people and it isn’t fair to be associated with this bad behavior.  Because of this, I took down the original article – iIt wasn’t fair to lump them together, implying that everyone was engaging in poor behavior, instead of just a small group.

That outrage is encouraging – most people don’t want this toxicity.

Regardless of the poor execution of my first article, the toxicity is there. The problem that prompted the article still exists and so I am going to continue to address it.

Why me? Why is AMR posting this?

I’m making this post as a commentary on the state of the Discord community right now. There is a small group of toxic people poisoning the perception of what otherwise is a great resource for WoW players. In fact, it extends well beyond this community – it is affecting people (and even game developers) across all games. This is hurting our gaming community and we wanted to add our voice to say, “We don’t like it either.”

To quote the director of Twitch.tv, who recently spoke out about this topic: “This is about the leaders of the industry setting a good example that we shouldn’t allow or tolerate this, and we should fight against it, and set proper examples.”

How bad are some of these channels – are people just overreacting?

In this article, you will see quotes with racial slurs and homophobic remarks. I have blocked out names and icons, replaced with their Discord rank (moderator or expert), as well as identified if someone is a “Regular.” A Regular is defined as one of the handful of people in the ‘in-crowd’ who account for 75% of daily messages in the spec channels (on average). Anyone labeled as a “user” either just dropped in or has very little participation.

I’m sharing some examples that focus on channel admins and moderators. If it looks like I am cherry picking examples from these people, it is because I am (full disclosure). Admins, moderators and special rank members need to stop doing these things, not engaging in it. Admins and Moderators are setting an example and others follow their lead to fit in.

Let’s start with some examples from just this week, from an admin in the Demon Hunter Discord – The Fel Hammer.

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Demon Hunter Discord, The Fel Hammer

Even people who randomly drop in to ask questions aren’t immune:

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Paladin Discord, Hammer of Wrath

The “Regulars,” aka the ‘in crowd’ consist of a very small group of people who make up about 75% of the chatter in a channel. Some of them use no shortage of these slurs too – again, even to random people dropping in to ask questions.

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Warrior Discord, Skyhold (outlaw refers to the spec, not jail)

That user had asked several questions over the previous couple of weeks. He hasn’t asked a questions since. Could be coincidence – hard to say since it has only been a couple of weeks.

Attacking others

Unfortunately, it is very common to attack ‘other’ podcasters, youtubers, guidewriters, and anyone who has put themselves out there in an effort to help players. Even when they aren’t using toxic slurs to do it, it is a giant problem. Have you ever wondered why it seems there are less and less viewpoints out there? Because if you disagree, you are a target.

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Hunter Discord, Trueshot Lodge

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The second example here, from Tankchat, shows how this toxicity crosses channels. This is an expert in another class Discord, but he is heavily moderated in that channel. He doesn’t have to behave in other ones though – which is quite common from this small group of toxic people.

Misdirection tactics

Instead of addressing the toxicity, some of the people responsible for it turned it back onto me personally, or on to AMR. It’s a common misdirection tactic to change the subject and evade any discussion to fix the issue.

 

For example, here is an expert rank person who argued that I can’t take a joke, and the racist slurs used are fine if they are jokes. He follows that up with this:

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Hunter Discord, Trueshot Lodge

Meanwhile, this same person continuously says racist things in several different channels. Here’s an example from Tankchat, a very toxic Discord channel, which he participates in. He is labeled as ‘misdirector’ in the screenshot below.

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From the Tankchat channel.

Instead of addressing the problem of constant racist and homophobic remarks, and the impact on the community, there is a group of people who participate in this that shrug it off as joking. Then they turn around and try to paint anyone calling them out for this behavior as the ‘bad guy.’

Gaming companies are addressing toxicity

This behavior spreads and if it spreads enough it becomes normal. But a lot of people are addressing it, from other Discord moderators to giant gaming companies. As a recent example, an official Overwatch player used a homophobic slur after a match. Blizzard suspended him and fined him $2,000. These players are also big streamers and the director of Twitch.tv (djWHEAT) acknowledged this problem as well.

djwheat-overwatch

This has been a hot topic for quite a while now. Since writing this article, here are a few interesting things I’ve come across:

  • Jan 20, 2018: Dallas Fuel Team player for Overwatch was fined and benched for homophobic slurs.
  • Feb 8, 2018: Twitch decided to take an even stronger stance against this problem. For a while now, Twitch has been pretty proactive in making sure Twitch streamers are following the community guidelines. However, they found that in order to not get banned on Twitch, they’d take the harassment to other social media. That lead to Twitch’s latest policy: if a streamer is harassing other people across other platforms (like Twitter), that is cause for punishment on the Twitch platform.
  • March 9, 2018: Dallas Fuel Team player for Overwatch fined again, for racist slurs.
  • March 21, 2018: A full day toxicity summit was held at the GDC (Game Developer Conference). The Fair Play Alliance is launching as a cooperative effort among 30 different gaming companies to address this problem.
  • March 24: Overwatch releases “Avoid as Teammate” feature to PTR, which lets you block people from the matchmaking system for toxicity.
  • April 17: Heroes of the Storm is turning to a tech solution that helps them ‘silence’ consistently abusive players.

So what do we do?

This comment on Reddit (which addresses this article), brings up an interesting question.

Comment on a reddit thread about my original toxicity infographic

What do we do with the knowledgeable player who contributes to these Discords, but does so in a toxic way?

I’m willing to bet that a toxic person will continue to contribute, even if moderated. It only gets out of control if we let them, or if they happen to be the moderators and admins.

I believe that as a community, we can solve this problem without preventing anyone from contributing.

Want to try out one of the class Discords?

Like I’ve said, not all of them are toxic (most aren’t). Some of them have really great moderation and really good discussions. Each channel within the class Discords have their own moderation team, and team of experts.